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How do I verify my account?

To verify your account, please click the red line ‘your account is not verified’ as shown here

Step 1: confirm your e-mail. In the process of signing up, you’ll receive an email with a confirmation code. Enter this code in the relevant field

Step 2: confirm your phone number. Enter your country code and your phone number

You may skip this step by clicking ‘Skip’ at the bottom of the page

Steps 3 and 4 are essential for completing the verification procedure and therefore cannot be skipped.

Step 5 requires you to upload your documents for verification:

To pass the verification process, you will be kindly asked to upload your documents on the platform using the links given below:

1) A photo of your ID (passport or drivers license) . Provide a scan or a photo of one of the following documents:

Passport

ID Card both side


Drivers licence both side


The documents must show your name, photo and not expire

2) If you used a bank card for depositing money, please upload a copy of both sides of your card (or cards if you used more than one to deposit). Please remember that you should hide your CVV number and keep visible the first 6 and the last 4 digits of your card number only. Please make sure that your card is signed. Dont forget to use our video tutorials for instructions.

If you use an e-wallet to deposit funds, you need to send us a scan of your ID only.

All the documents will be verified within 3 business days after you make a withdrawal request.

Frequently Asked Questions (FAQ)
 

Can I trade without being verified?

It is obligatory to pass all the verification steps to be able to trade on our platform. In complying with highest standards of safety and security, we strive to make sure that its the owner of the account who performs trading transactions and makes payments on our trading platform.

I cannot confirm my phone number

1. Open the platform using Google Chrome in incognito mode

2. Make sure your phone number is specified accurately

3. Restart your mobile device and make sure your device receives other messages

4. Check whether you have received an SMS or a call with a verification code

If it does not help, please contact our Support Team via LiveChat and provide our specialists with the screenshots of an error (if any)

I cannot confirm my email address

1. Open the platform using Google Chrome in incognito mode

2. Clear your browsing data — cache and cookies. To do this, please press CTRL + SHIFT + DELETE, choose the period ALL and then click CLEAN. Afterwards, please restart the page and see if there have been any changes. The complete procedure is described here. You may also try to use another browser or another device.

3. Request a verification e-mail once again.

4. Check your spam folder in your e-mail box.

If it does not help, please contact our Support Team via LiveChat and provide our specialists with the screenshots of an error (if any)

Why were my documents declined?

Please check if:

- your docs are in color

- your docs were issued not earlier than six months ago

- you uploaded full-page copies of your documents

- you covered all the card numbers properly (the photo must show the first six and the last four digits of your card number; the CVV code on the reverse must be covered)

- you uploaded appropriate documents as your ID, such as your passport or driving license